This Privacy Policy explains how FURVYN collects, uses, discloses, retains, and otherwise processes personal information when you visit furvyn.com, place an order, communicate with us, subscribe to marketing, or otherwise use our services.

In this policy, “FURVYN,” “we,” “us,” and “our” refer to the operator of the FURVYN online store. “You” and “your” refer to customers, visitors, subscribers, and other individuals who interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy. This policy should be read together with our Terms of Service, Shipping Policy, Return and Refund Policy, and any other notices presented when information is collected.

1. Scope of this policy

This Privacy Policy applies to personal information collected through:

• The FURVYN website and online store
• Shopify checkout and customer-account features
• Email signup forms and marketing communications
• Customer-support communications
• Order processing, payment, fulfillment, and delivery
• Analytics, advertising, and website-performance tools
• Promotions, surveys, reviews, and other customer interactions

This policy does not govern websites, applications, or services operated independently by third parties, even when those services are linked from our website.

2. Personal information we collect

The personal information we collect depends on how you interact with FURVYN.

Contact information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and transaction information

• Products viewed, selected, or purchased
• Sizes, colors, quantities, and product preferences
• Order number and order history
• Discounts, refunds, returns, and support history
• Shipping method, tracking details, and delivery status

Payment-related information

Payment information is generally collected and processed by Shopify, PayPal, card networks, banks, and other authorized payment providers. FURVYN may receive limited transaction information such as payment status, payment method, billing details, and transaction identifiers.

We do not normally receive or store your complete payment-card number.

Account information

• Customer-account login information
• Saved addresses and preferences
• Account activity and purchase history

Communications and support information

• Emails and messages sent to FURVYN
• Order-support requests
• Photographs or documents submitted with a claim
• Reviews, survey responses, and feedback
• Social-media messages or tagged content shared with us

Website and device information

• IP address
• Browser type and version
• Device type and operating system
• Approximate location derived from an IP address
• Pages visited and products viewed
• Referring website or marketing source
• Session activity and interactions with the store
• Cookie identifiers and similar technology

3. How we collect personal information

We collect personal information from several sources:

Directly from you

We collect information when you place an order, create an account, subscribe to email, complete a form, contact customer support, submit a review, or otherwise provide information to us.

Automatically through the website

We and our technology providers may collect information automatically through cookies, pixels, local storage, server logs, software development kits, and similar technologies.

From service providers and partners

We may receive information from Shopify, payment providers, fulfillment partners, delivery carriers, analytics providers, advertising platforms, email providers, fraud-prevention services, and other companies that help us operate the store.

4. How we use personal information

We may use personal information to:

• Provide and operate our website and services
• Process orders and payments
• Produce, fulfill, ship, and track orders
• Send order confirmations and service messages
• Respond to customer-support requests
• Investigate damaged, incorrect, missing, or fraudulent orders
• Administer refunds, replacements, and store credit
• Maintain customer accounts and order history
• Personalize products, content, and recommendations
• Send marketing communications where permitted
• Measure advertising and marketing performance
• Understand website use and improve the customer experience
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Enforce our policies and protect legal rights
• Comply with legal, tax, accounting, and regulatory obligations

5. Legal bases for processing

Where applicable law requires a legal basis, we may process personal information based on:

• Contract: To process and fulfill an order or provide requested services.
• Consent: When you subscribe to certain marketing or agree to optional tracking.
• Legitimate interests: To operate, secure, analyze, improve, and promote the business, provided those interests are not overridden by your rights.
• Legal obligations: To comply with tax, accounting, consumer-protection, fraud-prevention, and other legal requirements.

6. How we disclose personal information

We may disclose personal information to companies that help us operate FURVYN, including:

Ecommerce platform

Our store is hosted through Shopify. Shopify processes information needed to provide storefront, checkout, order, customer-account, analytics, security, and related ecommerce services.

Payment providers

Payment information may be processed by PayPal, Shopify-supported payment services, banks, card networks, fraud-prevention providers, and other financial-service providers.

Production and fulfillment partners

We may provide order, product, customer, and shipping information to Printify and participating print providers or other fulfillment partners so they can produce and dispatch your order.

Delivery carriers

We provide delivery information to postal services, couriers, logistics providers, and tracking services.

Email and customer-communication providers

We may use Klaviyo or similar providers to manage signup forms, customer profiles, email campaigns, automated flows, browse and cart reminders, segmentation, and marketing measurement.

Analytics and website-performance providers

We may use Google Analytics, Microsoft Clarity, Shopify analytics, and similar tools to understand website activity, diagnose technical issues, and improve store performance.

Advertising and social-media partners

We may use Meta, Google, Pinterest, TikTok, and similar services for advertising, audience measurement, conversion attribution, campaign optimization, and retargeting, subject to applicable consent and privacy requirements.

Professional advisers and authorities

We may disclose information to accountants, legal advisers, insurers, auditors, regulators, courts, government authorities, and law-enforcement agencies where reasonably necessary or legally required.

Business transfers

Personal information may be disclosed as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.

7. Cookies and similar technologies

FURVYN and its service providers may use cookies, pixels, tags, local storage, server-side tracking, and similar technologies.

These technologies may be used for:

• Keeping the website and checkout functioning
• Remembering cart contents and preferences
• Maintaining security and preventing fraud
• Understanding website traffic and performance
• Measuring marketing and advertising results
• Recognizing known subscribers or customers
• Personalizing communications and recommendations
• Supporting browse-abandonment and cart-abandonment messages

8. Analytics and session technologies

Analytics services may collect information such as website sessions, approximate location, browser type, device information, referring source, pages viewed, and interactions with the store.

Session-analysis tools may help us understand navigation patterns, technical errors, page performance, and areas where customers experience difficulty.

We use this information to improve usability, product discovery, conversion paths, website speed, and the overall customer experience.

9. Advertising and personalized marketing

We may work with advertising partners to measure campaigns, display advertisements, create audiences, and show ads that may be more relevant to your interests.

Depending on your location, applicable law, consent choices, and our settings, advertising partners may receive information about your browser, device, store interactions, purchases, or advertising identifiers.

You may be able to limit certain advertising uses through our cookie banner, privacy-preference tools, browser controls, device settings, or the privacy controls provided by the relevant advertising platform.

10. Email marketing

When you subscribe to FURVYN marketing, we may send product updates, offers, new-drop announcements, cart reminders, browse reminders, gift ideas, and other brand communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, including order confirmations, shipping notices, refund updates, or responses to support requests.

11. Sale, sharing, and targeted advertising disclosures

Some privacy laws define certain advertising or analytics disclosures broadly as a “sale,” “sharing,” or use for targeted advertising, even when money is not exchanged.

Depending on the technologies enabled on our store and the law applicable to you, certain information disclosed to advertising or analytics partners may fall within those definitions.

Where legally required, we provide a cookie banner, consent controls, data-sharing opt-out page, or other method for submitting a privacy choice.

We do not knowingly sell personal information in exchange for direct monetary payment.

12. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders and providing support
• Maintaining transaction and accounting records
• Meeting tax and legal requirements
• Managing refunds, disputes, chargebacks, and warranties
• Preventing fraud and protecting security
• Maintaining consent and suppression records
• Establishing, exercising, or defending legal claims

Retention periods vary depending on the type of information, our legal obligations, business needs, and the settings of the service providers we use.

13. Information security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. You should use a strong password, protect your account credentials, and contact us if you suspect unauthorized account activity.

14. International data transfers

FURVYN is operated by a founder based in India and serves customers in the United States. Our ecommerce, payment, fulfillment, analytics, email, advertising, and support providers may process information in the United States, India, Canada, Europe, and other jurisdictions.

Privacy and data-protection laws in those jurisdictions may differ from those in your location. Where required, service providers and participating organizations may use contractual or other safeguards for cross-border transfers.

15. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Opt out of certain sales, sharing, or targeted advertising
• Appeal a decision regarding a privacy request where applicable
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute and may be subject to verification, legal exceptions, record-retention requirements, and jurisdictional limitations.

16. How to submit a privacy request

To submit a privacy request, contact us at:

privacy@furvyn.com

Please include:

• Your full name
• The email address associated with your account or order
• Your order number, when applicable
• The country and state in which you reside
• A clear description of your request

We may need to verify your identity before completing a request. We may also request authorization when an authorized agent submits a request on your behalf.

17. Children’s privacy

FURVYN is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and take appropriate action.

18. Third-party websites and services

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

FURVYN is not responsible for the privacy, security, content, or practices of independently operated third parties. Review their privacy notices before providing information directly to them.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, service providers, legal obligations, or business operations.

When we update the policy, we will revise the “Last updated” date. Where required, we may provide additional notice of material changes.

Privacy questions or requests

Contact FURVYN Privacy Support

Include your name, account or order email, location, and a clear description of your request.

We will respond within the timeframe required by applicable law.