Thank you for choosing FURVYN. We want every order to arrive correctly, look as expected, and meet our quality standards.

Because our products are made to order, our return process differs from that of a traditional retailer that holds finished inventory. Please review this policy before placing an order.

1. When you may be eligible for a resolution

Contact FURVYN if your order arrives with one or more of the following problems:

• The product is damaged.
• The product has a manufacturing defect.
• The design is materially misprinted.
• You received the wrong product.
• You received the wrong size or color because of a fulfillment error.
• An item is missing from your delivered order.
• The product is materially different from the product ordered.

After reviewing the issue, we may offer a replacement, refund, store credit, or another reasonable solution.

2. Reporting deadline

Eligible order problems must be reported within 30 days of the recorded delivery date.

Requests submitted after this period may not qualify for a replacement or refund because fulfillment records and carrier information may no longer be available.

3. Information required for a claim

To help us investigate and resolve your request, please provide:

• Your full name.
• Your FURVYN order number.
• The email address used when placing the order.
• A clear description of the issue.
• Clear photographs showing the entire product.
• Close-up photographs showing the defect or incorrect detail.
• A photograph of the shipping label or packaging, when relevant.

We may request additional photographs or information when needed to verify the issue.

4. Made-to-order products

FURVYN products are generally produced only after an order is submitted. Because each product is made specifically for that order, we do not normally accept returns or exchanges for:

• Changing your mind after receiving the product.
• Ordering the wrong size.
• Selecting the wrong color.
• Ordering the wrong design or quantity.
• Preferring a different fit, style, or color after delivery.
• Personal preference that is not related to a defect or fulfillment error.

Please review the product description, size guide, garment color, quantity, and shipping information carefully before completing checkout.

5. Size and fit concerns

We do not normally offer exchanges when the size selected during checkout was produced and delivered correctly.

Product measurements may vary slightly because of manufacturing tolerances. Customers should review the size guide on the relevant product page before placing an order.

If the garment received is labeled differently from the size ordered, or if we made a fulfillment error, contact us within 30 days of delivery.

6. Color and print variations

Colors may appear slightly different depending on the device screen, display settings, lighting, garment material, and printing process.

Minor variations in color, texture, print placement, or scale that fall within normal production tolerances are not necessarily considered defects.

Materially incorrect, incomplete, severely misplaced, damaged, or defective printing should be reported with clear photographs.

7. Do not return products without authorization

Please contact FURVYN before mailing any product back.

The return address shown on a shipping label may belong to a fulfillment facility and may not be an authorized customer-return location.

8. Available resolutions

Depending on the circumstances, available resolutions may include:

• A replacement of the affected product.
• A refund for the affected product.
• A partial refund.
• Store credit.
• Another reasonable solution agreed upon by FURVYN and the customer.

FURVYN may determine the most appropriate resolution based on the evidence provided, the nature of the problem, product availability, fulfillment records, and applicable consumer rights.

9. Refund method and timing

Approved refunds are generally issued to the original payment method used for the purchase.

After FURVYN processes a refund, your bank, card provider, PayPal, or payment service may require additional time to post the funds to your account.

Processing times vary by payment provider. FURVYN does not control the time required by a financial institution to display an approved refund.

10. Original shipping charges

Original shipping charges are generally non-refundable unless the refund results from a damaged product, manufacturing defect, incorrect item, fulfillment error, or another issue for which FURVYN accepts responsibility.

When only part of an order is affected, the refund or replacement may apply only to the affected item.

11. Sale, promotional, and bundled items

Products purchased during a promotion or as part of a bundle remain eligible for review when they are damaged, defective, misprinted, incorrect, or affected by a fulfillment error.

If a partial refund is approved for an item purchased as part of a bundle or discounted order, the refund may be calculated using the actual discounted amount allocated to that item rather than its regular standalone price.

12. Gift cards and store credit

Gift cards and previously issued store credit are generally non-refundable and cannot normally be exchanged for cash, except where required by applicable law.

If a product purchased with a gift card or store credit qualifies for a refund, the approved amount may be returned in the form of gift card balance or store credit.

13. Order changes and cancellations

Production may begin shortly after checkout. Contact us immediately if you need to request a cancellation or change.

We will try to assist, but cancellation and modification requests are not guaranteed once an order has entered production.

If production has already started, the order may no longer be eligible for cancellation because the product is being made specifically for you.

14. Incorrect addresses and failed delivery

Customers are responsible for entering a complete and accurate shipping address.

Orders returned or lost because of an incomplete address, incorrect address, delivery refusal, or failure to collect a package may not qualify for a full refund.

Additional shipping charges may apply if the customer requests reshipment.

15. Lost packages and packages marked delivered

If a package appears lost in transit, contact FURVYN after the estimated delivery window has passed.

If tracking shows that the package was delivered, first check entrances, mailrooms, reception areas, household members, neighbors, and other secure delivery locations.

FURVYN will assist with reasonable investigations but cannot guarantee reimbursement for theft or loss occurring after the carrier has confirmed delivery.

16. Fraudulent or abusive claims

FURVYN may refuse a request when there is evidence of fraud, policy abuse, altered evidence, repeated unsupported claims, intentional product damage, or another misuse of the return and refund process.

This section does not limit any mandatory consumer rights available under applicable law.

17. Applicable consumer rights

This policy is intended to explain FURVYN’s standard return and refund procedures. Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides stronger rights or remedies, those legal requirements will apply.