Thank you for shopping with FURVYN. Every order is prepared with care, and many of our products are made specifically for the customer who ordered them.

This Shipping Policy explains where we ship, how long production and delivery may take, how tracking works, and what to do if a package is delayed, damaged, incorrect, or missing.

1. Where we ship

FURVYN currently ships to valid residential and business addresses within the United States.

International shipping is not available at this time. As FURVYN grows, we may expand shipping to additional countries and regions.

2. Order processing

Most orders are prepared within 2–5 business days before shipment.

Business days are Monday through Friday and exclude weekends and applicable public holidays.

Processing may take longer during holidays, product launches, promotional events, periods of high demand, supply interruptions, or other unexpected circumstances.

3. Estimated delivery times

In most cases, the estimated total time from order placement to delivery is approximately 5–12 business days.

Delivery dates are estimates and are not guaranteed. Carrier disruptions, weather, public holidays, regional conditions, and circumstances outside our reasonable control may affect delivery.

4. Shipping charges and free shipping

Available shipping methods and shipping charges are displayed at checkout before payment is completed.

Free-shipping thresholds, promotional shipping offers, and available shipping methods may change during special campaigns.

5. Order tracking

After your order ships, we will send a shipping confirmation email containing the available tracking information.

Tracking information may take approximately 24–48 hours to show movement after the shipping carrier receives the package.

Please make sure the email address entered during checkout is correct so that you can receive order and shipping updates.

6. Orders arriving in separate packages

Items in the same order may occasionally be produced or shipped from different facilities. Your order may therefore arrive in more than one package or on different dates.

When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees simply because an order is divided into multiple packages.

7. Incorrect addresses and address changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error, contact us as soon as possible at support@furvyn.com.

We will try to update the address when possible, but changes cannot be guaranteed after an order has entered production or has been transferred to the shipping carrier.

FURVYN is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address submitted by the customer.

8. Shipping delays

Although we work to keep orders moving on schedule, delays may occur because of:

• Severe weather or natural events
• Carrier disruptions or operational delays
• Holiday shipping volume
• High demand during promotions or launches
• Incorrect or incomplete delivery information
• Supply, production, or fulfillment interruptions

FURVYN is not responsible for carrier delays outside our reasonable control, but our support team will assist where possible.

9. Packages marked delivered but not received

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check entrances, porches, mailrooms, reception areas, and other safe delivery locations.
2. Ask household members, neighbors, building staff, or reception personnel.
3. Wait up to 24 hours, as some carriers may mark packages delivered shortly before final arrival.
4. Contact the shipping carrier using your tracking number.

If the package remains missing, contact us within 7 days of the recorded delivery date. We will review the available information and assist with the next appropriate step.

10. Lost packages

If tracking has not updated for an unusual period or your package appears lost in transit, contact us with your order number.

We may ask you to allow the carrier’s delivery window to pass before opening an investigation.

Depending on the circumstances and investigation outcome, an appropriate resolution may include a replacement, refund, store credit, or another reasonable solution.

11. Damaged, defective, or incorrect items

Contact us within 7 days of delivery if your order arrives damaged, defective, misprinted, incomplete, or materially different from the item ordered.

Please include:

• Your order number
• A brief description of the problem
• Clear photographs of the affected item
• Photographs of the shipping packaging, when relevant
• A photograph of the shipping label, when requested

After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.

12. Undeliverable and returned packages

A package may be returned to the sender because of an incorrect address, unsuccessful delivery attempt, refused delivery, failure to collect the package, or another delivery issue.

If the package is returned because of customer-provided address information or failure to accept delivery, additional shipping charges may apply before reshipment.

Please contact us before sending any item back. Returns sent without authorization may not reach the correct facility and may not be eligible for processing.

13. Order changes and cancellations

Because many products are made to order, production may begin shortly after checkout.

Contact us immediately if you need to request a change to the size, color, quantity, item, or shipping address.

We will try to help, but changes and cancellations are not guaranteed after production has started.

Additional conditions may be explained in our Return and Refund Policy or cancellation rules.

14. Delivery responsibility

Customers are responsible for providing a secure delivery location and monitoring tracking information.

Once a package is recorded as delivered by the carrier, please follow the missing-delivery steps described above.

We will assist with reasonable investigations, but we cannot guarantee reimbursement for theft or loss occurring after confirmed delivery.

Need help with an order?

Contact FURVYN Support

Include your order number and a clear description of your question so our support team can assist you as quickly as possible.

Typical response time: 1–2 business days